- How can I track my order?
- Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery on the respective courier service's website or app.
- What should I do if I receive a damaged product?
- If you receive a damaged product, please contact our customer support team within 15 days of receiving the order. We will guide you through the return or exchange process and ensure that you receive a replacement or refund accordingly.
- Can I cancel my order after it has been placed?
- Orders can only be canceled within 2 hours of order placement. Once the order has been processed, cancellation requests will not be entertained. Please refer to our cancel order policy for more details.
- How long does it take to receive a refund for a canceled order?
- Refunds for canceled orders are processed promptly. If the cancellation falls within the specified timeframe, you will receive a full refund to your original payment method. However, if there is a delay due to unforeseen circumstances, such as logistical issues, we will ensure that the parcel is delivered within 24 hours from our end.
- Do you offer international shipping?
- At present, we only offer shipping within Pakistan and do not facilitate international deliveries.
- What payment methods do you accept?
- We accept payments via credit/debit cards, bank transfers, and cash on delivery (COD) for orders within Pakistan. Please note that payment methods may vary depending on your location.
- How can I contact customer support?
- Our customer support team is available via email, phone, or live chat during our business hours. You can find our contact information on our website's 'Contact Us' page.
- Can I change the delivery address after placing an order?
- Once an order has been placed, we are unable to change the delivery address. Please ensure that the provided address is accurate and complete to avoid any delivery issues.
- Do you offer free shipping?
- We may offer free shipping for orders exceeding a certain value. Details regarding eligibility for free shipping will be mentioned on our website.
- How do you ensure the safety of my personal information?
- We take the security of your personal information seriously and implement industry-standard security measures to protect it. Your information is encrypted and stored securely, and we do not share it with third parties without your consent.